Privacy Policy

Then & Now GB values the privacy of our customers and users. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and purchase products from our online store.

By using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with our privacy practices, please do not use our Site.

1. Information We Collect

We collect personal information when you visit our Site, create an account, make a purchase, sign up for our newsletter, or interact with our services in other ways. The types of information we collect include:

a. Personal Information:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (credit/debit card details or other payment methods)

b. Non-personal Information:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on the Site
  • Referring/exit pages and URLs
  • Date and time of your visit
  • Location data (if you enable location services)

c. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our Site. These technologies help us gather information about your browsing behavior, allowing us to personalize your experience, analyze usage patterns, and provide relevant advertising.

You can control cookie settings through your browser, but disabling cookies may impact the functionality of our Site.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders
  • To communicate with you about your orders, shipping status, and customer support inquiries
  • To provide promotional updates, newsletters, and offers (with your consent)
  • To personalize your shopping experience on our Site
  • To improve our products, services, and customer support
  • To comply with legal obligations and enforce our terms and conditions

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

a. Service Providers:
We may share your personal information with third-party vendors who help us operate our business, such as payment processors, shipping companies, and marketing service providers. These providers are only allowed to use your information to perform their services for us and are obligated to protect your data.

b. Legal Requirements:
We may disclose your personal information if required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, safety, or the rights and safety of others.

c. Business Transfers:
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner.

4. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure data storage systems.

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

5. Your Rights and Choices

a. Access and Update Your Information:
You have the right to access and update your personal information. If you would like to correct or delete any information, you can log into your account or contact us directly.

b. Marketing Communications:
You can opt out of receiving promotional emails by clicking the unsubscribe link in any marketing email or by contacting us directly. Even if you opt-out of marketing communications, we may still send you transactional emails related to your orders.

c. Data Deletion:
You can request that we delete your personal information by contacting us. However, we may retain certain information for legal, accounting, or business purposes.

d. Cookie Preferences:
You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain features of the Site.

6. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to those third-party sites. We recommend reviewing the privacy policies of any third-party websites you visit.

7. Children's Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we discover that we have collected personal information from a child under 13, we will take steps to delete that information.

8. International Transfers

If you are located outside of the United Kingdom, please be aware that your personal information may be transferred to, and processed in, countries with different data protection laws. By using our services, you consent to the transfer of your information to these countries.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Then & Now GB
Email: support@thenandnowgb.co.uk